The Rain Fee Paradox: Why "Firing" Customers is Necessary to Save the Product
The User Anger It is 8 PM. It is pouring rain. You are hungry. You open your food delivery app, and there it is: A text banner saying “Service is impacted due to rain” and a surge fee of ₹50 added to your cart. You feel annoyed. You think, “These platforms are ruthless. They see us stuck at home and decide to price gouge.” But let’s flip the table and look at this from the Product Manager’s dashboard. ...