The Kano Model: Why Features "Expire" and How to Stay Ahead
The Gravity of Expectations Product Management would be easy if customer expectations stayed static. But they don’t. Customer satisfaction is a Hedonic Treadmill. The moment you ship a revolutionary feature, the clock starts ticking. Competitors copy it. Users get used to it. The magic fades. To understand this lifecycle, we use the Kano Model. The 3 Categories of Features 1. The Basics (Must-Haves) Definition: These are non-negotiable. The Trap: You get Zero Credit for doing them well. ...