https://ad1tya-tech.pages.dev/tags/customersatisfaction/ Recent content in Customersatisfaction on My New Hugo Project Hugo en-us Wed, 07 Jan 2026 00:00:00 +0000 https://ad1tya-tech.pages.dev/posts/2026/01/2026-01-07-the-kano-model-why-features-expire-and-how-to-stay-ahead/ Wed, 07 Jan 2026 00:00:00 +0000 https://ad1tya-tech.pages.dev/posts/2026/01/2026-01-07-the-kano-model-why-features-expire-and-how-to-stay-ahead/ <h1 id="the-gravity-of-expectations">The Gravity of Expectations</h1> <p>Product Management would be easy if customer expectations stayed static. But they don&rsquo;t. Customer satisfaction is a <strong>Hedonic Treadmill</strong>.</p> <p>The moment you ship a revolutionary feature, the clock starts ticking. Competitors copy it. Users get used to it. The magic fades. To understand this lifecycle, we use the <strong>Kano Model</strong>.</p> <h1 id="the-3-categories-of-features">The 3 Categories of Features</h1> <p><strong>1. The Basics (Must-Haves)</strong></p> <ul> <li> <p><em>Definition:</em> These are non-negotiable.</p> </li> <li> <p><em>The Trap:</em> You get <strong>Zero Credit</strong> for doing them well.</p>